| Member Since: | February, 2009 |
| Gender: | Female |
| Preferred Subjects: | English (Writing), Study Skills/Organization, Social Studies |
| Education: | Alumni Political Science and English major at Arizona State University |
| Experience: | Officer; Editor -Quality Analyst-Executive Relations August, 2007-Current
Bank of America • Edit professional letters written on behalf of the bank and top executives for grammar, content, and brand consistency. • Department Newsletter Editor for Unit Manager’s monthly updates. • Completed a thorough review, within a 24 -hour turn around time of escalated regulatory complaints, and manages quality scores for a team of 50 associates. • Responsible for day-to-day resolutions for problems and/ or concerns for both customers and associates. • Coach associates daily, to improve professional letter writing skills and problem resolution. • Develop reference and tool guides to assist the associate while resolving a case. • Facilitate educational sessions with associates, on a one to one basis as a means to improve writing skills. • Participate in project initiatives as a way to drive change and process improvement. • Special Project(s); driving and implementing the initiative as a way to improve process and associate experience. INTERNSHIP/SPECIAL PROJECT (While employed w/ Bank of America) Editorial Intern January, 2007-June, 2007 Moving Pictures Magazine • Facts check articles. Write press releases as needed. • Copy edit, edit and proofread articles from contributing writers. • Write articles as assigned for submission to the magazine and/or website. • Research film releases and quotes for use in an article. • Submit weekly Report of activities to the Editor –in-Chief and Managing Editor. • Log all press/pr materials that come into the office. • Maintain a consistent presence in chat rooms/blogging and fan sites to promote MPM. *The information listed above is an idea of what I've done or been done since being in college. I tutor and coach individuals on a regular basis, as I enjoy helping people improve upon their skills as well. |
| Hobbies: | I enjoy writing as it is one of the free opportunities to express yourself, while being completely honest. I thoroughly enjoy sports, as basketball is my favorite. And dancing and reading are hobbies I've loved my entire life. |
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