About |
| Member Since: | February, 2009 |
| Gender: | Female |
| Preferred Subjects: | English (Writing), Study Skills/Organization, Social Studies |
| Experience: | Officer; Editor -Quality Analyst-Executive Relations August, 2007-Current
Bank of America
• Edit professional letters written on behalf of the bank and top executives for grammar, content, and brand consistency.
• Department Newsletter Editor for Unit Manager’s monthly updates.
• Completed a thorough review, within a 24 -hour turn around time of escalated regulatory complaints, and manages quality scores for a team of 50 associates.
• Responsible for day-to-day resolutions for problems and/ or concerns for both customers and associates.
• Coach associates daily, to improve professional letter writing skills and problem resolution.
• Develop reference and tool guides to assist the associate while resolving a case.
• Facilitate educational sessions with associates, on a one to one basis as a means to improve writing skills.
• Participate in project initiatives as a way to drive change and process improvement.
• Special Project(s); driving and implementing the initiative as a way to improve process and associate experience.
INTERNSHIP/SPECIAL PROJECT (While employed w/ Bank of America)
Editorial Intern January, 2007-June, 2007
Moving Pictures Magazine
• Facts check articles. Write press releases as needed.
• Copy edit, edit and proofread articles from contributing writers.
• Write articles as assigned for submission to the magazine and/or website.
• Research film releases and quotes for use in an article.
• Submit weekly Report of activities to the Editor –in-Chief and Managing Editor.
• Log all press/pr materials that come into the office.
• Maintain a consistent presence in chat rooms/blogging and fan sites to promote MPM.
*The information listed above is an idea of what I've done or been done since being in college. I tutor and coach individuals on a regular basis, as I enjoy helping people improve upon their skills as well. |
| Hobbies: | I enjoy writing as it is one of the free opportunities to express yourself, while being completely honest. I thoroughly enjoy sports, as basketball is my favorite. And dancing and reading are hobbies I've loved my entire life. |
Availability |
| Hourly Rate: | $20.00/hr |
| Days/Times: | Weekends in the morning
Monday after 4PM
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| Lives Near: | 85014 zip code |
| Can Meet: |
On campus for no additional charge
Up to 30 minutes away at my regular hourly rate
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| Map: |
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